Terms & Conditions

Use Of This Website

By using this website you are accepting all terms of this disclaimer notice. If you do not agree with these terms you should not use this website.

Liability & Jurisdiction

By agreeing to these Terms and Conditions, you agree to use our website only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statues and regulations which may affect your use of the website. These Terms and Conditions shall be governed by and are to be construed in accordance with English law. All customers must be 18 or over to place and order. In using our website or placing an order you agree that Letterbox Flower Cards will not be liable to you/or any third party for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, contracts, goodwill, data, information, income or business relationships arising out of or in connection with the use of this website. While every effort is made to ensure that the content of this website is accurate, Letterbox Flower Cards makes no representations or warranties in relation to the accuracy or completeness of the information found on it. While the content of this site is provided in good faith, we do not warrant that the information will be kept up to date, be true and not misleading, or that this site will always be available for use. We reserve the right to revise and amend this disclaimer notice from time to time and any revised version will be deemed to be applicable from the first date of publication on this website. We reserve the right to suspend, restrict or terminate access to the www.letterboxflowercard website Site for any reason at any time.

Intellectual Property

All material on this website, including text and images, is protected by copyright law and may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without prior written consent.

Order Process

Orders can only be placed via our via our internet shop. All products are subject to availability while stocks last. We reserve the right to withdraw any products from sale or substitute for an alternative. Please note that all our products are fresh and subject to seasonal variations, so if any flowers are not available, we reserve the right to substitute your order with alternative flowers. When you place your order with Letterbox Flower Card, this represents an offer to us to purchase a product. Title to the products will pass to you once your order has been accepted and payment has been received in full. The product will be at your risk from the time of dispatch from our studio. All cards are dispatched from our studion using Royal Mail First Class Postage. Completed orders represents your acceptance of the Terms & Conditions as they are defined here. It is the responsibility of the customer to ensure that the details on the order form are correct. Letterbox Flower Cards will use the data you supply to insert a personal message on the reverse of the card. Please ensure that you thoroughly check it for accuracy and spelling before submitting. Letterbox Flower Cards cannot be held liable for any misspelled words. Messages which contain any offensive, unlawful, racist, hateful words or are intended to, annoy, harass or intimidate others will not be sent Letterbox Flower Cards will dispatch to the address provided by you on the order form. Please ensure that you thoroughly check it for accuracy and spelling before submitting. Letterbox Flower Cards cannot be held liable for any failed deliveries due to inaccurate or incomplete addresses.

Pricing & Payment

All product prices listed on our website include VAT at the standard rate. We reserve the right to change our prices at any time. The price payable by you is the price of the product displayed on the website at the time of placing your order, except in the case of obvious error. Payment will be taken on submitting your order on the website via PayPal using 128bit encrypted Secure Socket Layer (SSL) technology. This provides the highest possible level of security to make your online shopping experience safe and secure. Orders will be processed once payment in full confirmation has been received. We do not store credit card details nor do we share financial details with any 3rd parties

UK Delivery

We will deliver your Letterbox Flower Card using Royal Mail First Class Post. You can pre order and specify your dispatch date up to 3 months in advance. We only dispatch Monday, Tuesday, Wednesday, Thursday and selected Fridays. We do not dispatch on Saturday, Sunday or Bank Holidays. Royal Mail aim to deliver First Class Post in 1-2 days. Working days are defined as Monday, Tuesday, Wednesday, Thursday and Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Letterbox Flower Cards are designed to fit through a standard letterbox. The external dimensions of the packaging are no greater than 50mm x 250mm x 175mm. We are not responsible for the package not being deliverable through any non-standard or absent letterboxes or Royal Mails decision not to use the letterbox. Letterbox Flower Cards will not be responsible for deterioration of goods resulting from unsuccessful delivery due to customer error on order form or Royal Mail error. We cannot be held responsible for any late or failed deliveries due to adverse weather conditions or other postal related issues. We do not accept responsibility for refusal of the delivery for whatever reason or inaccurate address details. If a delivery is refused, this is the responsibility of the sender and no refund will be available.

International Delivery

We do not offer delivery outside the UK

Cancellation Policy

Orders can only be cancelled by notifying us no later than 6.00am on the day dispatch by email. Please email [email protected] quoting your order reference number.Please note that refunds may take 7-10 days for the refund amount to be shown on your bank statement.

Refunds/ Returns

Letterbox Flower Cards include a ‘Caring for your Flowers’ card and a pipette to keep the water topped up to ensure the flowers stay in the best condition for longer. Once dispatched Letterbox Flower Cards cannot guarantee the longevity of the flowers and will not be liable for any damage to persons or property caused by negligence or misuse of our products.A refund cannot be issued if the recipient has not followed the provided instructions consequently leading to the premature deterioration of the flowers If you or the recipient are not entirely happy with our cards, please contact us within 14 days of the dispatch date at [email protected] We will refund faulty items providing the entire product has been returned to us complete with its original packaging within 14 days from the dispatch date.

Privacy & Promotions

We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998. We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions. When you place an order with us, we will add your email address to the subscription for our newsletter, updates and email promotions. If you would prefer not to receive any further information from Letterbox Flower Card then please email [email protected] and state this clearly in your email.


www.letterboxflowercards.co.uk is owned and operated by Letterbox Flower Cards. Please address any notices to: By Post: 15 Regis Road, Tettenhall, West Midlands,WV6 8RU By Email: [email protected]